One AI teammate for every way a policyholder reaches you
Email, text, and phone calls all land in one place. The Support Hub resolves what it can on its own, loops in your team when it can't, and always knows exactly who it's talking to.
How it works
A policyholder reaches out
An email, a text, or a phone call, whichever channel they use, the Support Hub picks it up immediately. No queue, no waiting for a live agent to be free.
Policy, claims, and account context load automatically
Before it responds, the AI engine gathers the policyholder's coverage details, claims history, and every prior conversation, so nobody has to explain their situation twice.
It works the issue with what it's allowed to know
It checks the systems it needs, asks the policyholder for anything still missing, and takes the actions it's approved to take, all before a human ever needs to get involved.
The issue is resolved or handed off, fully prepared
Straightforward requests get closed out on the spot. Anything that needs a person is routed to your team with the full context, history, and a recommended next step already attached.
Every channel, one engine
It knows the customer, not just the ticket
Every request arrives with full context already gathered, policy details, claims history, and how long they've been a customer, so the AI resolves issues end-to-end instead of asking policyholders to repeat themselves.
My last claim keeps saying "under review" and I haven't heard anything in a week.
Your claim CLM-10485 was flagged for manual review on July 14. Given your policy history, I've escalated it to a senior adjuster, expect an update within 24 hours.
Omnichannel intake
Email, SMS, and automated calls unified in one queue, no more juggling separate inboxes.
Instant AI resolution
Common requests get answered immediately, no queue time, no waiting on hold.
Smart escalation
Anything the AI can't resolve routes through your existing integrations to the right team.
Shared knowledge base
Every resolved ticket enriches a knowledge base policyholders, advisors, and your team can all draw on.
"Our support queue used to be the bottleneck. Now most requests never reach a human, and the ones that do arrive with everything my team needs already attached."
Head of Member Support, Coastal Health
See the Support Hub in action
We'll walk through how it would handle a real week of your support volume.
Support Hub FAQ
{{ item.a }}